Understanding Intercultural Communication from a Leadership Perspective

Categories: Diversity and Belonging

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We recognise that in our business it is our leaders that have the most impact on the culture of the organisation. By ensuring we develop and nurture inclusive habits and behaviours in our leaders we can ensure that our people feel that sense of belonging and are able to thrive and perform at their best.

You will have seen and heard of many examples of people who have gotten themselves into difficulties due to poor choices or words or where actions are inappropriate. Often mistakes are made by well-intentioned leaders who are simply clumsy, but this is where we should realise that intent only goes so far.

It is impact where we need to focus our attention – how those words land. The reality is that despite the best intentions, the impact was that someone was hurt, disrespected, or felt marginalised as a result.

In this session, Joanne Lockwood will explore the key attributes of communication in relation to becoming an effective Inclusive Leader, and how these skills can bring people together and build a positive workplace culture. When encouraged this can improve a team’s passion and purpose and with it an increased sense of belonging.

Biases, poor choice of language or well-meaning actions can cause people to feel excluded, discriminated or feel that they are being treated unfairly.

Key Take Away

  • Become aware of the nuances of intercultural language and how you can develop skills in Emotional and Cultural intelligence and use these to become a more effective leader.
  • Learn how you, as a leader, can nurture a culture where your colleagues feel able to “step up” and “step in” and call out inappropriate behaviour and language.
  • Understand the nature and impact of stereotypes and microaggressions, and their compounding effect upon people, and how you can effectively challenge behaviour.

As leaders, we must be accountable for our language and impact and stop hiding behind our well-meaning intent. This session will challenge you to be the one who makes a difference.

Following the presentation, Joanne will be around for an open Q&A where you can challenge her with your thoughts or maybe event ask her for some ideas on how you can tackle your own challenges.

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Reg No: 13138905, Registered Address: 1 The Briars Waterberry Drive Waterlooville PO7 7YH

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Joanne Lockwood